Account Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Role
JBA Risk Management is a leading provider of flood and natural hazard data, models and analytics, helping organisations around the world understand and manage risk. Our clients rely on our products and expertise to support decision-making across insurance, finance, government and other sectors.
As an Account Manager in the Client Services team, you'll build trusted client relationships, provide support and guidance, coordinate product deliveries and help clients make effective use of our data and services.
We're looking for someone who enjoys building relationships, solving problems and working collaboratively in a varied role that combines client support, communication and continuous learning.
You will be joining an award-winning environmental and engineering consultancy which puts innovation, sustainability and resilience at the heart of its work.
We are independent and staff-owned under a stewardship model which drives long term decision making and investment. We have offices in the UK, Ireland, Romania, India, Singapore and Australia. Our people are all important and we invest heavily in life-long learning and skills development.
Your role
As an Account Manager, you'll be the primary point of contact for a range of clients, helping them make effective use of JBA's flood and natural hazard data, models and services. You'll build trusted relationships, provide support and training, coordinate product deliveries and updates, and help clients navigate change with confidence.
This is a varied role where no two days are the same. You'll work closely with clients, Product teams and colleagues across Client Development to resolve queries, support product adoption, gather feedback and deliver a high-quality client experience.
Alongside managing a range of clients, Account Managers may also develop specialist areas of focus based on their interests, strengths and the needs of the team. Examples include:
- Product and service development – representing client needs and helping shape product improvements.
- Helpdesk and support operations – improving support processes, knowledge sharing and service delivery.
- Training and client enablement – helping clients build confidence and capability through training and guidance.
- Client operations and intelligence – using data, knowledge management, automation and AI to improve efficiency and scalability.
You don't need to be an expert from day one. We provide support, training and opportunities to build product and industry knowledge over time.
The team member we’re looking for
We're looking for someone who enjoys working with people, is curious, adaptable and keen to learn. You'll be a strong communicator who can build positive relationships with clients and colleagues alike, while remaining organised and comfortable managing changing priorities. Most importantly, you'll be motivated by helping clients succeed and enjoy working as part of a supportive and collaborative team.
Qualifications
- Degree-level qualification in a scientific, numerical, business or related discipline, or equivalent professional experience.
- Relevant experience gained in a client-facing, customer service, account management, product, operational or analytical role would be beneficial.
- We welcome applicants from a wide range of backgrounds and recognise that skills and experience can be developed in many different ways.
Essential attributes for the role
- Strong verbal and written communication and relationship-building skills.
- A genuine interest in supporting and enabling clients.
- Ability to organise and prioritise work effectively.
- Comfortable managing changing priorities and balancing multiple demands.
- Proactive approach to solving problems and identifying opportunities for improvement.
- Able to work independently while contributing positively to a team.
- Willingness to learn new products, technologies and industry knowledge.
- Ability to listen actively and understand client needs.
- Collaborative approach to working with colleagues across multiple teams.
Desirable attributes for the role
- Previous experience in account management, customer service or client support.
- Experience delivering training, workshops or client presentations.
- Experience working with software, data products or technical services.
- Experience of product development, client feedback management or stakeholder engagement.
- Experience improving processes, documentation or operational efficiency.
- Interest in data analysis, knowledge management, automation or AI-enabled ways of working.
- Knowledge of flood risk, climate risk, insurance, financial services or related industries
Location and contact
JBA supports hybrid working which provides for greater flexibility with the way that we work.
The role will be located in our modern, eco-friendly offices at Broughton Park, near Skipton, North Yorkshire. Our team has adopted a hybrid working approach with some requirement to work both from home and in the office. We supply basic equipment to support this. You will need to be in the Skipton office a minimum of 3 days a week.
This unique work setting sits on the boundary of the Yorkshire Dales National Park and offers easy access to stunning countryside. Skipton is a bustling market town with great schools, services and leisure facilities, and is within easy reach of Leeds, Bradford, Manchester and the Lake District. Find out more at https://www.welcometoskipton.com
For further information or an informal discussion about this position, please contact Naomi Foster on naomi.foster@jbarisk.com
The JBA Family
The JBA Group is a family of environmental, engineering and risk management companies committed to exceptional service and helping clients and communities build resilience to flood and environmental risk in a changing climate. We're leading the way to integrate science and technology to provide our clients with a forward-thinking view of climate resilience.
We can only do this through our fantastic team, and we believe in providing a competitive salary, flexible working conditions and great benefits package. Our continued independence is assured by our unique ‘guardianship’ model which means all shares are held by JBA employees and Staff Trust.
Alongside this, we’re focused on helping our staff develop their skills and offer a generous training budget to every member of staff, as well as a professional development programme and support in the attainment of professional qualifications including chartered membership.
We invest in our staff’s mental health and wellbeing, encouraging our staff to maintain a healthy work-life balance and organising social activities from bake sales and book clubs to badminton. We also invest in the wider community by funding our own charitable foundation, the JBA Trust, supporting sustainability initiatives such as tree planting, and facilitating outreach visits by our team of STEM ambassadors.
JBA is committed to creating and sustaining a working environment in which everyone has an equal opportunity to fulfil their potential and we welcome applications from suitably qualified people from all sections of the community. We are proud to be a Disability Confident Employer, support veterans of the defence forces back into work, and promote a menopause-friendly workplace, having signed the Menopause Workplace Pledge..
All roles will be considered for part-time or flexible working, and we encourage applications from candidates who may be returning to work after a career break for any reason, or who are looking to change industry.
No unsolicited CVs from Agencies. All Agencies should note that if JBA receives an application via other means - even if it comes after your first contact with us - there will be no contractual entitlement to an introduction fee or other fees. In sending us any applications you are deemed to have agreed to these terms.
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